"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. 3. ", "I would describe myself as a hard worker. Dates shown above are approximate. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. I've cleaned up your answer slightly to more successfully deliver your message. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Every person I care for has a story. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. It sounds as though you are highly organized and methodical in your work. Ben Richardson, a principal in McKinsey's London office, conducted the . ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. We will re-assess in December, but it seems to be working very well. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. I like to be on time with my schedule to ensure that our patients are assisted properly. Excellent! Last, I adapt to the individual. Upon first taking the call, the patient was name calling and yelling. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. You've done well by answering diplomatically. Any hiring authority should feel comfortable putting you in front of their valued customer base. "I have experience in ordering medical supplies and maintaining inventory. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Talk to your interviewer about a time when have had to adjust to changes on the job. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Kaiser Permanente Interview Questions (2023) | Glassdoor "A bit about me - I love to travel, read, and conduct research. I consider myself to be a strong relationship builder and take pride in my people skills. "My customer service skills with my patients are definitely one of my strengths. I am eager to get a great start on my career. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. What makes you want to give back to your community? As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. My youngest daughter is involved in volunteering. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. This is a personal and caring approach. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. I'm happy to answer any questions you have. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. 1 / 41. Kaiser Permanente Interview Questions & Answers | Indeed.com ", "No problem. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. Good example! ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. One is ABC, and the other is XYZ. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. I work good under stressful situations, and I'm good at resolving patients' problems.". Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. 3.2 (5 reviews) Term. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. You are showing the interviewer that you are highly capable in either situation. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. ", "From a young age, I was raised around a farm and animals are a huge part of my life. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. . To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. What does it mean after your phone interview. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. Interview Questions Give an example of an improvement project you led At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. ", "I was working in a clinic where the primary population was low income. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. In a positive tone, discuss how you made the situation work! I am an attentive listener and a compassionate caregiver. You also made sure to take action so that this did not happen again. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I volunteer with their organizations in various roles. Discuss how you can thrive in this role, even during the most stressful times. Write a thank you note or email to all your interviewers. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Also, I am organized, bilingual, and I have pharmaceutical knowledge. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. Health benefits. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. I even talk about what they are going through. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. "I handle stress very well, and when you call my references, they will attest to this fact. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. I greatly value diversity. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Great answer! Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? When I hit my 20's, it was so important to me to learn about other cultures. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Behavioral 3. The staff wanted to start double-booking patient time slots. But when I'm home, I don't think about work. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. We had in services to help us prepare. I've had a lot of success by focusing on building a reputation for consistency and follow-up. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. It sounds like you have the experience the interviewer would be looking for. Using texts, Kaiser signs up 11,000-plus members for CalFresh | The By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". While I've listed several general options here, you don't have to stick to standard role divisions (i.e. If possible, avoid extreme responses that include speaking negatively of others or naming people. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. Also, avoid telling the interviewer that you get along with everyone all the time. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Great work giving your example and then highlighting how you corrected the error. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Does it help you build trusting relationships with community members? Your work history sounds strong, and it seems as though you are very loyal to your work. While there was no injury, I was required to report the fall to our safety team and I did so immediately. ", "I am an avid fan of Google alerts! ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships.