Get in touch with Comcast Business. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Question: Does Comcast Hve To Repair A Cut Cable Line Please send a private message with your name and service address by clicking on the chat icon so I can further assist. How do I report a downed line in as few steps possible 1. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Archived post. To confirm, are the wires in question still low-hanging by chance? It's a hazard to pedestrians and vehicles! Report an issue Select Chat. Report downed power lines at 713-207-2222. Woman battles Comcast over downed line - WSAZ Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. How do I get Comcast to fix a cable line? - MetaFilter You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Downed Wires | Baltimore Gas and Electric Company Press question mark to learn the rest of the keyboard shortcuts. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Please send us a PM with your first and last name, as well as house numbers to your service address. Thank you for reaching out to our forums community, its great we can connect this way! Press Enter to send it. Performance & security by Cloudflare. #iworkforComcast By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks. The tree and the cable are both on the grass verge next to my property. Dial 333 to get connected to a customer service representative. In the top right corner, you'll see a little chat icon near the bell icon. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? There appears to be no other way to contact comcast/xfinity. Call 800.288.2020 and select Repair. Then Call Us. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Verizon Business customers. Jul 2007 - Sep 20169 years 3 months. Low hanging main line cable | Comcast Business Support Community You can contact 811 to get utility lines marked. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. The ground around your car may be energized. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Genius. Contact Customer Service at (800) 391-3000. 115.124.120.233 Like. A coaxial cable is capable of carrying current. Contact Comcast and let them know of the down landline problem. In order to get started can you please send me a Modmail message with your full name and service address? This website wants shut The tubing will start to shrink almost right away. Click Continue. For immediate assistance, check out the Xfinity Assistant. Should you experience further issues, please create a new post. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you are experiencing problems with Comcast Xfinity, please submit a report below. Step 1: Inquiry. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Should you experience further issues, please create a new post. Thank you so much for contacting our Xfinity Support Team over Reddit. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. I can't get into my property because the line is blocking the drive way. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Who is responsible for cable line from pole to house? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. You have to sign up for gig service and sign a 2 year contract first. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Please help before someone gets hurt. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. How do you fix an exposed wire without electrical tape? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Call 800.288.2020. Our community is your official source on Reddit for help with Xfinity services. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. A drop-down list appears. Press 0 a lot. The tree and the cable are both on the grass verge next to my property. I would like to report down wires in my back yard for the second time. Report A Downed Line. An official employee, such as myself or whoever is first available, will respond. An official employee, such as myself or whoever is first available, will respond. With our new Xfinity support chat, you do not need to input the name of a person. Wires down in your yard: Who is responsible? - ABC27 We've had a downed wire touching our building for about two months at this point. In the aftermath of a major storm, be aware of hazards presented by downed power lines. A drop-down list appears. How does cable internet get to your house? If you absolutely need to have it removed, consult with an electrician before doing so. Call us anytime at. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Comcast Xfinity Outage Report Is The Service Down? -ATTU-verseCare. In the 'To' line, type "Xfinity Support" there. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Please contact the moderators of this subreddit if you have any questions or concerns. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Filing a report of a low hanging cable? - Google Groups Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. New comments cannot be posted and votes cannot be cast. How do I report this? How do I get Comcast to come deal with this? How to Reach a Real Person at Comcast/Xfinity. I have a downed wire in the middle of the street. and our How to Report an Issue Online Visit xfinity.com/xfinityassistant. Sky News is distributed via an English-language radio news service, and through online channels. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. to Call your mayor's office. Then, call PG&E at 1-800-743-5000. A tree in my back yard has two large branches resting on the phone/TV cables. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. BBC - Wikipedia We can assist you with getting a ticket opened to let our amazing local team know. I will post again here when/if I receive a reply or action is taken. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Type your message in the text area near the bottom of the window 5. Do what's best for your business. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Include the words "Firewall Investigation" in the subject line. https://corporate.comcast.com/stories/meet-our-digital-care-team. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. X | `>`. Please call this number (855) 307-4896 to set up your service. Where on your property are the lines down on and would you consider them a safety hazard as of now? How do I report a downed telephone line? | AT&T Community Forums 7 years ago. For immediate assistance, check out the Xfinity Assistant. Just select Xfinity support and you will be able to speak with the next available specialist. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Don't touch a downed power line or other equipment. Call BGE at 1-877-778-2222 to report any downed electrical lines. This post was marked as closed. Scan this QR code to download the app now. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. How do I report an above ground cable down? Report Issues with Your Xfinity Services - Xfinity Support Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast It is to be expected when weather conditions are severe. Id give them a ring. Who do you call for a downed cable line? How to stay in touch with Verizon during an emergency We truly appreciate you taking the time to reach out to let us know about a downed wire. Xfinity Customer Service - Contact Us Hello @user_300363 and thank you! If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. We ask for direct messages because we can't post personal information in public. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help 70% of power outages are caused by major weather. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. We have made changes to keep employees safe so response and call times may be longer than usual. Sky News is a British free-to-air television news channel and organisation. Why is my Xfinity Cable box stuck on boot? Let us know. If you have questions about your services, we're here to answer them. . Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Call us at 800-477-5050. Report it online using Xfinity Assistant. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Comcast Xfinity Outage Map. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Click the Check for Issues button. . How do I report a downed telephone line? Then, to let us know why you're calling, say Line is down.. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Not a word either by phone, email or through the support chat since then. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Then, call PG&E at 1-800-743-5000. Report it as a hazard to your local PD, maybe they have a better contact. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. An official employee, such as myself or whoever is first available, will respond. We have made changes to keep employees safe so response and call times may be longer than usual. What to do if you see a downed power line - Pacific Gas and Electric Scroll down and select Manage Internet. I am a bot, and this action was performed automatically. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Let us know. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. how to report downed wires | Xfinity Community Forum Our community is your official source on Reddit for help with Xfinity services. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Comcast does not do tree trimming. Enter another ZIP to see info from a different area. Eastand Royal - Vice President of Customer Experience - LinkedIn I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Welcome to the Xfinity community! How to Report an Issue Online Visit xfinity.com/xfinityassistant. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Youve reached the best place and perfect person to help with virtually all of your account needs! Contact Us | Comcast Business Support How do I know if my home is wired for Comcast? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hi, @user_af7a95. A drop-down list appears. When asked if you want to order new service, say "No." Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. You may have to enter a lot of personal information to get connected, including your ZIP code. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Let us know if you find downed or uncovered wires or cables in your area. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. If you receive overhead electric service, your electric system con- sists of the following: 1. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. If you have questions about your services, we're here to answer them. That person will tell you who the city's contact is in the Comcast governmental affairs office. Create an account to follow your favorite communities and start taking part in conversations. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Privacy Policy. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. It's infuriating. Report an Outage | PECO - An Exelon Company - PECO Energy Company We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Can you direct message your name and address? Then it thanks me for signing in. How much notice do you need to give Comcast to cancel? For more information, please see our Asking on behalf of my place of business. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . How do I talk to a real person at Comcast? Click the "New message" (pencil and paper) icon, 3. Cookie Notice Emails sent with an attachment cannot be processed. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I have a downed line in my front yard. An official employee, such as myself or whoever is first available, will respond. Throughout our history, DISH has always put customers first. God forbid this huge company actually provide a phone number where you could talk to someone. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. @XfinityThomasChow long does it take for someone to reply? Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Don't worry, we'll never do that as it might cut into our profits for the quarter. Contact Us - Customer Service Phone Numbers & Chat | Frontier Verizon Business provides technology and network solutions-along with plans, devices and wireless services . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Who removes tree branches resting on utility cables in easement? I called but only received voice mail. Click to reveal Press question mark to learn the rest of the keyboard shortcuts. You can also request a call at a time that fits your schedule. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity
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